Warranty
1. Warranty Period
We provide a 2-year warranty on all products purchased through our webshop.
The warranty is valid from the date the item is received by the customer.
2. What the Warranty Covers
The warranty covers defects caused by:
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Material defects
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Manufacturing defects
If a defect covered by the warranty occurs during the warranty period, we undertake, at our discretion, to:
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Repair the product, or
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Replace the product with a new equivalent item.
If neither repair nor replacement is possible, we have the right to refund the purchase price of the product.
3. What the Warranty Does Not Cover
The warranty does not cover:
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Normal wear and tear
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Damage caused by careless use, improper handling, or accident
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Damage caused by external factors such as moisture, liquid, impacts, or falls
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Impaired function due to unauthorized interventions, modifications, or repairs carried out by parties other than us or a party designated by us
4. Complaint and Warranty Claim
To invoke the warranty, the customer must contact us via support@awakenwallet.se and describe the defect.
In the event of an approved warranty claim, we will cover any shipping costs required to carry out the remedy.
5. Relationship to Statutory Rights
This warranty applies in addition to the customer's statutory rights under the Consumer Sales Act and does not limit these rights.